Your privacy matters.

Depending on how you interact with GR Pest Control, we may collect information that helps us respond to enquiries, provide services and communicate with you.

This may include:

• Your name and contact details.
• Phone number, email address and other communication details.
• Property or service information you provide when requesting a quote or service.
• Information contained in messages, enquiries, feedback or other communications you send to us.
• Appointment, service and customer information necessary to provide our services.
• Technical information associated with your use of our website, where collected through website technologies or analytics tools.

We generally only ask for information that is reasonably necessary for the purpose for which it is collected.

We may collect personal information directly from you when you:

• Submit a quote or enquiry form.
• Contact us by phone, email or another communication channel.
• Request, schedule or receive a pest control service.
• Communicate with us about an existing enquiry or service.
• Interact with our website.

In some circumstances, information may also be collected automatically when you use our website, such as technical or usage information generated by your device or browser.

We may use personal information for purposes including:

• Responding to enquiries and quote requests.
• Arranging and providing pest control services.
• Communicating with customers about appointments, services and enquiries.
• Managing customer relationships and service records.
• Improving our website, services and customer experience.
• Managing website security and preventing misuse or fraud.
• Meeting legal, regulatory and administrative requirements.

We will not use personal information for unrelated purposes unless permitted or required by applicable law or where you have otherwise provided appropriate consent.

When you request a quote or contact us about pest control, the information you provide may be used to understand your pest problem, property requirements and preferred contact method.

This helps us assess your enquiry, communicate with you and determine an appropriate service or next step.

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the information and the systems involved, reasonable safeguards may include access controls, secure systems, authentication measures, restricted access and appropriate operational procedures.

No internet transmission or electronic storage system can be guaranteed to be completely secure. For this reason, we cannot promise absolute security of information transmitted to or through our website.

We do not sell personal information as part of our ordinary business activities.

We may disclose personal information where reasonably necessary to operate our business, provide services, respond to your request or comply with legal obligations.

Depending on the circumstances, this may include disclosure to:

• Service providers that support our website or business operations.
• Technology, hosting, communication or infrastructure providers.
• Professional advisers where reasonably necessary.
• Government agencies, regulators, courts or law enforcement where required or authorised by law.

We aim to limit disclosure to information that is reasonably necessary for the relevant purpose.

Some technology or service providers used by a business may process or store information outside Australia.

Where personal information is disclosed to an overseas recipient, the handling of that information may be subject to the laws of the country where the recipient operates.

The specific overseas locations involved can depend on the third-party services used by GR Pest Control and may change over time.

Our website may use cookies or similar technologies to support website functionality, understand how visitors use the website and improve the online experience.

Your browser may allow you to control or block certain cookies. Some website functions may not work as intended if required technologies are disabled.

Where third-party analytics, advertising or embedded services are used, those providers may also process information in accordance with their own privacy policies.

If we send marketing communications, we will do so in accordance with applicable requirements.

You may ask us to stop sending marketing communications at any time. We will also continue to retain information where necessary for legitimate business, legal or administrative purposes.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, ongoing business needs, legal obligations, dispute resolution, record-keeping or other lawful purposes.

When information is no longer required, reasonable steps will be taken to securely destroy or de-identify it, subject to applicable legal and operational requirements.

You may request access to personal information we hold about you and ask us to correct information that you believe is inaccurate, incomplete or out of date.

To make a request, please contact us using the details provided below. We may need to verify your identity before processing an access or correction request.

We will handle requests in accordance with applicable privacy requirements.

If you believe we have mishandled your personal information or breached an applicable privacy requirement, we encourage you to contact us first so we can understand and address your concern.

Please provide enough information for us to identify the issue and investigate your complaint.

We will consider and respond to privacy complaints in accordance with our obligations and applicable privacy requirements.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

Our website and services are primarily intended for adults arranging pest control services for a property.

We do not knowingly seek unnecessary personal information from children. If you believe a child has provided personal information to us unnecessarily, please contact us so we can review the situation.

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable privacy requirements.

The updated version will be published on this page with the relevant updated date.